Last Updated: May 15, 2025
Welcome to No Hassle Pros! We are committed to protecting your privacy and handling your personal information with transparency and respect. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our online services, or interact with us. We aim to comply with the General Data Protection Regulation (GDPR) and the most stringent U.S. state privacy laws, including those in California (like the CCPA/CPRA), Virginia, Colorado, Utah, and Connecticut.
Our core promise is that we will not sell your personal information/leads, and we won’t hound you with calls and emails from pushy salespeople. Everything moves at your pace and direction.
1. Who We Are
No Hassle Pros (“we,” “us,” or “our”) provides roof repair, replacement, and gutter services primarily through an online platform. Our goal is to offer quality service and professionalism while respecting your privacy.
2. What Information We Collect
We collect information that helps us provide and improve our services. This may include:
- Personal Identifiers: Your name, email address, phone number, physical address (for service delivery and estimates).
- Property Information: Details about your property necessary to provide an estimate or service (e.g., roof type, age, photos you provide).
- Communications: Records of your communications with us, including emails and messages through our platform.
- Website Usage Information: When you visit our website, we may automatically collect information like your IP address, browser type, operating system, referring URLs, pages viewed, and access times. We use cookies and similar technologies for this (see our Cookie Policy section).
- Transaction Information: Details related to your requests for estimates, services purchased, and payment information (though typically, payment processing is handled by secure third-party payment processors, and we do not store full credit card numbers).
- Information You Voluntarily Provide: Any other information you choose to share with us, for example, when you fill out a contact form or provide feedback.
We strive to collect only the minimum information necessary for the purposes outlined below.
3. How We Use Your Information
We use your personal information for the following purposes, always with a focus on your privacy and our “no hassle” promise:
- To Provide Our Services: To create and manage your account, process your requests for estimates and services, schedule and perform work, and communicate with you about your project.
- To Improve Our Services: To understand how our website and services are used, identify areas for improvement, and develop new features.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues.
- Communication (At Your Pace): To send you important updates about your project or our services. We will not hound you with excessive marketing emails or calls. Any marketing communications will be based on your consent where required, and you can opt-out at any time.
- Legal and Safety Reasons: To comply with applicable laws and regulations, respond to lawful requests from public authorities, protect our rights and property, and ensure the safety of our users and the public.
- To Fulfill Our “No Selling Leads” Promise: We use your information to provide services directly to you. We do not sell your personal information to third parties for their marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We will only share your information in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who help us operate our business and provide services to you (e.g., payment processors, software providers for our online platform, and potentially, carefully vetted subcontractors if needed for specialized aspects of a job, with your awareness). These providers are contractually obligated to protect your information and use it only for the services we’ve requested.
- Legal Requirements: If required by law, such as to comply with a subpoena, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- With Your Consent: We may share your information with8 other third parties when we have your explicit consent to do so.
5. Your Privacy Rights
Depending on your location (such as the EEA/UK under GDPR or certain U.S. states like California), you have specific rights regarding your personal information. These may include:
- Right to Know and Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
- Right to Rectification (Correction): You have the right to request that we correct any inaccurate personal information we hold about you.
- Right to Erasure (Deletion): You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where the information is necessary to complete a transaction, for legal compliance, or for security purposes).
- Right to Restrict Processing: You have the right to request that we limit the processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and the right to transmit that data to another controller without hindrance from us.
- Right to Object to Processing: You have the right to object to the processing of your personal information in certain situations, including for direct marketing purposes. As stated, we minimize direct marketing and you can always opt-out.
- Right to Opt-Out of Sale or Sharing (for Cross-Context Behavioral Advertising): We do not sell your personal information. Some laws may define “sharing” broadly to include cross-context behavioral advertising. We strive to limit such practices, but where applicable, you may have rights to opt-out.
- Right Regarding Automated Decision-Making and Profiling: We do not currently use your personal information for automated decision-making processes that produce legal or similarly significant effects on you without human intervention.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
How to Exercise Your Rights:
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable laws. We may need to verify your identity before processing your request.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to resolve disputes. When we no longer need your personal information, we will securely delete or anonymize it.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies (like web beacons or pixels) to enhance your user experience, analyze website traffic, and for other operational purposes. Cookies are small text files stored on your device. You can usually modify your browser setting to decline cookies if you prefer. Please note that if you choose to disable cookies, some parts of our website may not function properly.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16 (or a higher age threshold where applicable by law). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without verifiable parental consent, we will take steps to delete the information as soon as possible. If you believe we might have any information from or about a child, please contact us.
10. International Data Transfers
No Hassle Pros primarily operates in Pennsylvania, United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. Data protection laws in the U.S. may differ from those in your country of residence. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy. When we transfer personal data from the European Economic Area (EEA), UK, or Switzerland to other countries, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated policy on our website and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact us at:
No Hassle Pros
Online-Based Service
nohasslepros@gmail.com
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you are in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority.